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Frequently asked Questions

Browse our customer service directory and receive answers to the most common questions.

Some countries require the recipient of your parcel to pay import duty of taxes on the shipment. The Dutch Tax and Customs Authority's customs page lists customs per country.
Use track and trace to pinpoint your parcel in its exact location at any time of the day. Use international track and trace to follow other parcels. Make sure you have the tracking number, so we can tell you exactly where your parcel is. We'll e-mail you as soon as your parcel has been delivered.

It depends the country or location your parcel is coming from and howfar or close it is to the receiving destination,you can as well follow the tracking on here.

You can send or receive your parcel through Express-Expert Delivery store near you. you deliver through our store near you and receive exactly at the receiving address given to us.